frequently asked questions

As at 11 February 2021

What happens if I am in an area that is in lockdown due to government restrictions around COVID?

If you are in an area that is placed in lockdown and you are unable to attend in person, your registration will be amended based on the number of days prior to the start date:

 7 days prior to the start date, if your area is in lockdown (based on registered address) and you are not permitted to leave due to restrictions around COVID 19, providing the event is proceeding in person, your registration will be converted to a virtual registration and the difference in fee refunded.

 6 days or less prior to the start date, if your area is in lockdown (based on registered address) and you are not permitted to leave due to restrictions around COVID 19, providing the event is proceeding in person, your registration will be converted to a virtual registration and the difference in fee retained. This is due to the cost of catering and other non-refundable costs that would have already been paid to venues at this stage in the planning of the event.

Please note if you are no longer wanting to travel to the event and there are no restrictions in place to prevent you from travelling, our standard cancellation terms apply:

 General Cancellation Policy (not COVID-19 related)

  • cancellations received prior to 11:59pm AEDT 13 March 2021 will receive a full refund.
  • cancellations received between 14 March 2021 and 11:59pm AEST 12 April 2021 will receive a 50% refund.
  • no refunds will be given for cancellations received on or after 13 April 2021.

 (Application for refund will be considered under exceptional circumstances)

  • Alternatively, if the event is unable to proceed in person, and we move to a virtual platform, please refer to the above COVID cancellations clause.
  • No refund will be granted for failure to attend/no show.
  • As an alternative to cancellation, your registration, and additional items, such as workshops and social events may be transferred to another delegate without penalty.

*no refunds will be provided for any cancelled accommodation, airfares or other related expenses for your travel to the event.

What happens if there is a conference cancellation due to government restrictions around COVID?

3 days prior to the start date, if the event is not able to proceed in person due to government restrictions around COVID 19, the event will be postponed to a later date within one year of the original date. There will be no refund on your registration/sponsorship if this postponement occurs. When registrations open for the postponed event, you will have the option of transferring your registration to another delegate if you are unable to attend on the rescheduled dates.

*no refunds will be provided for any cancelled accommodation, airfares or other related expenses for your travel to the event that you have booked direct. We recommend you look at flexible options for booking.

If less than 3 days prior to the start date and the event needs to be cancelled, due to government restrictions, no refund can be offered and the event will be converted to a virtual conference to be scheduled at a later date.  

What if I am exposed to COVID-19 and placed in quarantine?

The safety of our delegates is of the utmost importance, therefore if you have been potentially exposed to COVID-19 and placed in quarantine, your registration will be converted to a virtual registration and the difference in fee refunded.

I have flu like symptoms, can I get a refund?

If you have flu/COVID like symptoms, please get tested and do not attend the event. Your registration will be converted to a virtual/on demand attendee. This policy will only come into effect 3 days or less prior to the event.

Did you know Parliament is sitting the week of the AEM?

There is nothing like the buzz of Canberra on a parliament sitting week. However, we do encourage you to book flights and accommodation early as availability may be limited and prices may increase.  Of note, the major airlines have recently revised their cancellation policies and now include very flexible options that were not previously available.  Alternatively, Canberra is easily accessible by road from Sydney (approx. 3-4hrs) and Melbourne (approx. 6-7 hrs) and other south eastern Australia locations.

How do I book accommodation?

The event managers, Encanta, are presently finalising rates at a number of hotels in close proximity to the venue including the venue itself. If you wish to book your own accommodation, we suggest you review the hotel’s cancellation policy as no responsibility for loss of monies will be accepted by the organisers should the event be required to be postponed or cancelled.

How do I make payment for my registration fees?

Bank details for electronic payments are provided on your tax invoice received with your registration confirmation. If you wish to pay by credit card, please contact Encanta (events@encanta.com.au) and a secure payment link will be sent.

Is the venue capacity limited?

Due to government restrictions the meeting has a limited capacity, we encourage you to register early to ensure you can participate in person.

 

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Contact





Encanta Event Management have been appointed as the Event Managers for the meeting and can be contacted for any queries relating to the conference:

Encanta Event Management
47 Hampden Road, Nedlands WA 6009
P: +61 8 9389 1488
E: events@encanta.com.au