ABN 82 064 781 568 & NZBN 9429047372269

Introduction

Encanta Event Management ("we", "our", "us") is committed to protecting the privacy of our clients, attendees, and website users ("you", "your").

When collecting, using, and handling personal information, Encanta Event Management are committed to protecting your privacy in compliance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and the General Data Protection Regulation (GDPR) of the European Union.

This Privacy Policy outlines what kinds of personal and sensitive information we collect, why we collect this information and how we use, disclose, and safeguard your information when you interact with our services. 

Personal information is information or an opinion about an identified individual or an individual who is reasonably identifiable. 

Sensitive information is a subset of personal information and includes information or an opinion about your:

• racial or ethnic origin
• political opinions
• religious beliefs or affiliations
• philosophical beliefs
• sexual orientation
• criminal record
• health information
• genetic information 

Information We Collect

Personal Information

We may collect personal information from you in various ways, including but not limited to:

• Name
• Email address
• Phone number
• Postal address
• Occupation
• Date of Birth | Age
• Employer Details
• Payment information  

Sensitive Information

In very specific situations, Encanta Event Management might need to gather sensitive information about you. If we do, it will be with your consent, to prevent a serious and immediate threat to life or health, or as legally required or permitted. We will also take proper measures to ensure the security of this information. 

Non-Personal Information

We may also collect non-personal information about you, including but not limited to:

• Browser type
• IP address
• Operating system
• Usage details 

How We Collect Your Information

We collect your personal information directly from you, including but not limited, when you:

• interact with us online.
• interact with us over the phone.
• interact with us in person.
• attend an event organised by Encanta Event Management.
• participate in surveys or questionnaires.
• subscribe to our mailing list.
• apply for a position with us as an employee, contractor, or volunteer. 

How We Use Your Information

We use the information we collect from you in the following ways:

• To process your event registrations and payments
• To communicate with you regarding events and services
• To provide and manage our services
• To comply with legal and regulatory requirements 

Disclosure of Your Information

We may disclose your personal information to third parties in the following circumstances:

• To service providers who assist us in operating our business and delivering services to you
• To comply with legal obligations, government requests, and applicable laws
• To protect our rights, property, and safety, and those of our users and others
• In connection with a merger, acquisition, or sale of all or a portion of our business 

Security of Your Information

We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. However, please be aware that no security measures are perfect or impenetrable, and we cannot guarantee absolute security. 

Direct Marketing

We may send you direct marketing communications about our services, opportunities, or events if you have requested or consented to receive them. These messages may be sent via mail, SMS, or email, in compliance with marketing laws like the Australian Spam Act 2003 (Cth). If you prefer a specific method of communication, we will try to use it when possible. You can opt out of these communications anytime by following the "unsubscribe" instructions or contacting us directly. 

Retention of Personal Information

We will not keep your personal information for longer than we need to. In most cases, this means that we will only retain your personal information for the duration of your relationship with us unless we are required to retain your personal information to comply with applicable laws, for example record-keeping obligations. 

Your Data Protection Rights

You have the following rights regarding your personal information:

• The right to access – You have the right to request copies of your personal information.
• The right to rectification – You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure – You have the right to request that we erase your personal information, under certain conditions.
• The right to restrict processing – You have the right to request that we restrict the processing of your personal information, under certain conditions.
• The right to object to processing – You have the right to object to our processing of your personal information, under certain conditions.
• The right to data portability – You have the right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.

To exercise these rights, please contact us at [contact email/phone number]. 

Cookies and Tracking Technologies

Our website may use cookies and other tracking technologies to enhance your experience. You can set your browser to refuse cookies or to alert you when cookies are being sent. If you do so, please note that some parts of our website may not function properly. 

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page. 

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at: 

Encanta Event Management

Suite 6 884 Beaufort Street, Inglewood WA 6052

+61 8 9389 1488

events@encanta.com.au

www.encanta.com.au